Patient Experience & Feedback

Conemaugh Health System recognizes the importance of our relationship with every patient. To enhance relationships, all Conemaugh Health System employees are educated about implemented guidelines and behaviors to provide the Ideal Patient Experience to every patient, family member, and visitor.

The Ideal Patient Experience is the sum of all interactions with our patients, from the moment the relationship is formed with Conemaugh Health System until that relationship ends. Conemaugh Health System has invested in promoting the Ideal Patient Experience to further enhance our values, create a safer patient environment, and achieve our vision of Making Communities Healthier.

Our daily interaction with patients provides opportunities to enhance the overall patient experience. Some examples of these interactions including escorting lost visitors, smiling and greeting patients and family members, providing quality care, compassionate delivery of care, and improving our work processes to meet our patients' needs.

All Conemaugh Health System employees, students, volunteers, physicians, physician office staff, resident physicians, and physician extenders have participated in a comprehensive, interactive course focused on providing the Ideal Patient Experience throughout all areas of our organization.

Have you had an Ideal Patient Experience? Share Your Story!

At Conemaugh Health System, great effort is made to recognize staff members who go above and beyond to help patients, families, and visitors. If you have a story to share about your positive experience, contact us at emailus@conemaugh.org.

HealthStream

At Conemaugh Health System, we have always been dedicated to improving the health of our community. Healthcare is going through many changes, but our commitment to our patients and families never changes. Part of that commitment is learning how we can provide the best possible patient experience for every patient, every time.

Patient feedback is extremely important to us. That is why we partnered with HealthStream, Inc. to survey our patients after discharge. HealthStream is the nation's leader in healthcare surveying and has extensive experience in interacting with healthcare employees, physicians and patients.

Conemaugh Health System has authorized HealthStream representatives to contact our patients after their hospital stay to ask a brief set of questions about their hospital experience. When contacted by HealthStream it is vitally important to Conemaugh Health System that patients complete the survey with the HealthStream interviewer. This will ensure we are providing all patients with the best possible experience of care, now and in the future.

"The patient survey is a very important piece of national healthcare reform. Completing the survey not only helps Conemaugh Health System know how we can improve, but it also shows community support for our hospital when we report our results to various agencies and funding sources. Completed surveys, along with good scores, enable us to continue to receive the resources we need to enhance our services and better meet the needs of our community."