Gold Star Winners

The Gold Star Program was created in 1999. Employees can be nominated for Gold Stars by patients, co-workers and physicians.  We look for nominations that detail acts/behaviors that exceed the job expectations of the employee.  Gold Star nominations can be found in waiting rooms or by calling Service Excellence at (814)534-3177.

MMC Gold Star Winners

Ruth Moore – Pharmacy 

A patient/employee nominated Ruth. 

I was on a maternity leave without pay.  During that time my daughter became very ill.  She was hospitalized for six days and before discharge we had multiple prescriptions that needed filled.  Not thinking, I asked the Pharmacy to put this on my payroll deduction plan.  At some point somebody must have realized I was not getting paid while on LOA, and Ruth Moore called my home to see how we wanted to pay for the prescriptions.  My mother answered the phone and spoke to Ruth.  She explained my situation and told Ruth to mail an invoice to the house.  One week later an envelope arrived in the mail from Ruth Moore.  It contained an inspirational letter from Ruth.  Also, Ruth paid for my daughter’s prescriptions.  I’m a stranger to Ruth.  She did not have to do this.  Her kindness has touched our family during an extremely difficult time for us both emotionally and financially.  It wasn’t just the monetary gift, but the emotional support in her kind letter.  We can’t thank Ruth enough for her compassion.  I’ve been told that this is typical for Ruth.  She has been known to do this for other employees who find themselves in similar situations.  She also has provided patients with prayer shawls while they are in the hospital.  She frequently writes inspirational notes to many hospital employees.  Her words of encouragement are greatly appreciated by all the staff who receives her notes.  Ruth consistently lives the CARING values of our organization and I hope we can recognize her for her kindness.

March 2010 

   

Marianne Espey – Radiology

A coworker nominated her for a Gold Star.

A man and his son came to Lee Campus to pick up his wife. She was in Radiology  having a test. She was a cancer patient and in a wheelchair. When the family left  Radiology, the husband collapsed with a heart attack. The wife started to screamand in no time the lobby was filled with people wanting to help. The Rapid ResponseTeam and the West End Ambulance worked on this man and finally got a pulse.  Marianne Espey, a Nuclear Medicine technologist was with the man’s wife throughthe entire ordeal. She stood by her and consoled and comforted and reassured her.Marianne is very kind and compassionate. When the ambulance crew was ready totransport the man, Marianne immediately announced that she would drive the wifeand son (who was mentally challenged) to the hospital. She promised to stay withthe family until they were settled in. The family owned a big, old late model truck.It didn’t stop Marianne. Assisting two handicap people into the truck, in the snowwas not easy but she did it and drove them safely to the ER. Marianne is a humbleperson who is quick to lend a helping hand. Marianne certainly lives the vision,“Excellence. Every Patient. Every Time.”

Nancy Tyrrell – GSNCC

Nancy’s co-workers and staff nominated her.

Nancy is very devoted to her workplace and she takes pride in everything she does. Inher five years as administrator, she has gone above and beyond. She is always willingto jump in and help with anything needed to make the Nursing Care Center a betterplace. Here are some examples of how Nancy shows her dedication and lives theVision & Values of CHS.
•Yearly, Nancy along with her administrative team pulls together to scrub andsweep our basement along with reorganizing our equipment area and whennursing is in need of something she will bring supplies from the basement.
•Nancy scrubs the carpets in the lounge when help is needed getting it done.She always demonstrates what hard work is about.
•Resident’s families are one of our main customers. There was an incidentwhere a loved one’s clothing went missing after discharge. Nancy assured thefamily this would be taken care of by her personally. She went through every cart of clothing in our basement until she found the missing items. She thendrove them to the resident’s home.
•If a resident does not have clothing when they enter the NCC – or has misplacedhis/her belongings, Nancy will replace the items with her own money.
These are just a few of her generous acts. Nancy always finds the time to talk toresidents, family and staff – no matter what the situation or how busy she is. All are drawn to Nancy because of her bold and witty personality and winning smile. Nancycares about our organization and leads by example. That is why we are nominating herfor a Gold Star.

Deb Yutzey – Home Health Meyersdale

A coworker nominated Deb.

This past Christmas, Deb was experiencing her first Christmas since her Mom pastaway and her son was deployed to Iraq. Deb took this time to make the season specialfor a patient. One of our patients has advanced Multiple Sclerosis. She has 2 schoolage children and it is very difficult for her to get to see her children when theyparticipate in school functions. Deb was aware the patient’s daughter would beparticipating in her school’s chorus concert and her Mom would not be able to go to theconcert. Deb decided not only would she get the patient to the concert, but also shewould make it a special night for the entire family. It is difficult to get the patient out ofher home because she does not have a wheelchair that can easily fit into a car. There areno males to assist as her husband was killed in a tragic traffic accident several yearsago. This has lead to financial burden too. Deb purchased new outfits for the patientand her children to wear to the concert. She took the family out to eat prior to theconcert and she rented a wheelchair for the evening and borrowed a wheelchair van totransport the family to the concert. She took pictures of the family so they could savethe memories. I recently spoke to the patient’s sister and she told me the family was soexcited about their experience. One of the children commented that they “had neverbeen to a fancy restaurant with a salad bar”. The patient herself wrote: “I want to thankyou and your husband so much for what you did for us. It meant the world to havesomeone care as much as you guys did by taking your time to give to us. We are sograteful for what you did. My kids took a great loving to you and your husband. Whatmeant a lot was how you cared and listened. We will never forget what you did.” At thebusy time of Christmas Deb put their needs in front of her needs. She is a compassionateand caring individual and should be recognized with a Gold Star.

Mark Dellett – School of Nursing

Mark’s students nominated him.

In the School of Nursing, we have an excellent role model – that is Mr. Mark Dellet. He iscaring, compassionate, and extremely knowledgeable and encourages his students withevery interaction. Whether it is his role as Student Health Nurse, Faculty Advisor for SNAPor Instructor – Mr. Dellet displays excellence, professionalism and dedication to hisstudents, the school and the community. Mr. Dellet has donated his time in the past for thestudents to advocate community involvement for education and fund-raising for charitiesand health awareness. Mr. Dellet has organized numerous blood pressure screeningswhere information is disseminated about risks and prevention of hypertension, dietmodification and healthy living. He has established an annual healthy living challenge forstudents and faculty providing encouragement for exercise and adopting healthy life stylechanges. Monies raised from this challenge have been donated to the Johnstown FreeMedical Clinic. Mr. Dellet encourages participation in the annual holiday donation forNAMI and a car wash to raise money and awareness for The Food Allergy & AnaphylaxisNetwork. He is currently conducting a Cell Phone for Soldiers Fundraiser. Most recently,Mr. Dellet had us at the Galleria doing a blood pressure screening. About one-half hourinto the screening mall security notified us that a person had a cardiac arrest in a nearbydepartment store. Without hesitation, Mr. Dellet took charge and organized our efforts toresuscitate the elderly woman. The entire time, including the time after the paramedicsarrived, everybody looked to Mr. Dellet for guidance. Mr. Dellet received training as aparamedic in the city of Pittsburgh and he was able to advise members of the respondingambulance crew. He remained calm and thought clearly. Mr. Dellet’s actions enabled thiswoman to be kept alive until her family arrived at the hospital to be by her side. We feel Mr.Dellet went above and beyond what anyone could have ever asked of him. He is mostdeserving of a Gold Star and truly exemplifies, “Excellence. Every Patient. Every Time.”

 

January 2010     

Brenda Gentile – GS4

A patient’s family nominated Brenda.

After our loved one was diagnosed with cancer, Brenda was the first nurse that he saw.  During this terribly difficult time, she stayed comforting and strong to each and every one of us.  Brenda showed such compassion, care and love to our beloved family member. But it wasn’t just him, no matter what any of us needed; she made sure that we were taken care of.  We believe Brenda always went above and beyond for him and for us.  As the time neared and we know our loved one was going to pass away, it took everything out of us.  We were scared and sad – so many emotions but Brenda became our strength when we had none.  Brenda was our family’s “Golden Angel”.  We cannot thank Brenda enough for helping us through the worst time of our life.  She is a very special person.

Sherri Smith – GS4

A coworker nominated Sherri.

I was working night shift and upon arrival at work I noted a few patients on the Palliative side were not doing well.  Shortly before 11 p.m., one of the two struggling patients died while the second one was very close.  Due to inclement weather conditions that evening, the patient’s family was unable to make the journey back to the hospital to be at her side.  Our unit clerk, Sherri Smith, had already clocked out for the end of her shift but state that she could not bear leaving knowing that the patient was actively dying and that she would die alone.  Sherri took off her coat, put her personal belongings aside and sat at the patient’s beside.  She held the patient’s hand until she took her last breath.  Sherri then stayed on to help the night shift by tearing the patient’s chart apart and coordinating the patient’s departure from the unit.  Sherri did this after she worked a shift because of the goodness in her heart.  I was touched and appreciated her compassion and selfless love of another.  Thank you Sherri.

Rebecca Stiles – Patient Access

A coworker nominated Rebecca.

A patient was seen in the Memorial Medical Center ER and she was referred to a local specialist because of a particular condition.  Rebecca called the doctor’s office to make an appointment for the patient.  When she talked to the office staff they told her they did not take the patient’s means of payment, the Access Card and she would have to make arrangements to pay for services.  The patient and her mother were very upset because the mother did not have the money to pay for the patient to be seen by the specialist.  Rebecca was moved by their situation and showing considerate compassion, she  called the doctor’s office back and gave them her credit card number so she could pay for the patient to see this doctor.  Rebecca certainly did not have to do this. She could have let the patient and her Mother find another specialist but rather she lived the CARING values of Conemaugh and showed compassion and put the patient first.  Thank you Rebecca.

Barb Bartkovich – Lee ASC 

Barb’s staff nominated her for a Gold Star.

I would like to nominate Barb for a gold star.  I previously worked in ASU at the main campus.  In June 2008 our area was closed and we moved to the Lee Campus.  Change is always scary and this was an emotional time for the staff.  But, Barb was there. She came when we were packing boxes and she offered us support and hugs.  She recognized that we were emotional and she gave us a shoulder to cry on.  She bought us pizza and was tremendous in helping us transition to the Lee Campus.  When we arrived she had a party for us.  She lent her ear and made each and every one of us feel comfortable and welcome.  Recently we had 2 employees with family members who were diagnosed with life threatening illnesses. Both were facing financial hardships. In both instances, Barb opened her wallet to help these employees.  Last year one of our staff members became critically ill.  Barb made it possible for her to return to work a few hours a pay period.  This made a difference in the employee’s emotional well-being.  She was able to work a few hours a week until finally her illness forced her from her job.  She eventually passed away but Barb was there to help us through the funeral and our grief.  She even made sure all the previous main campus staff was able to attend the funeral.  She also sat right beside us.  This made a difference to all of us.  Barb has to be one of the best bosses ever.  She is a good leader and is fair and giving.  We are celebrating Barb’s birthday on November 18 and we would like to present her with a Gold Star so she knows just how much she means to us!

Lisa Gusmerotti – 9 Ashman

A coworker nominated Lisa.

We were caring for a patient who had belly surgery and became very sick afterwards.  She had to be hospitalized longer than expected and subsequently became very depressed.  The patient’s birthday occurred during her stay in the hospital.  Lisa went to the Little Shop and Martella’s and purchased birthday presents, balloons and ordered a small cake.  She had all the staff sign the card and we went in and sang Happy Birthday to cheer her up.  The patient was extremely touched.  She did get better and went home for the holidays.  Lisa’s actions clearly demonstrate our commitments to always put the patient first and compassion.  

 

Tracy Yoder – OB

Brian Dukery – ECD

A coworker nominated both Tracy & Brian.

Without the incredible efforts of Tracy Yoder & Brian Dukery, this year’s Breast Cancer Awareness Health Fair would not have happened. Preparation for this event is very stressful.  The day before the event Brian came to my office and stated words you do not want to hear prior to an event of this magnitude, “we have a problem”.   Tables and chairs had been disappearing for various events and there were not enough anywhere to support the fair in the atrium.  Tracy Yoder, secretary for Women/Child Services heard about the problem and quickly thought of a possible solution.  She said she would call her church – St. Andrew’s.  She called the church and asked if we could borrow tables from the school/church for the event.  They graciously agreed to allow us to use the tables.  On the morning of the event, Brian & Tracy personally worked together to hammer out the details for picking up the tables and getting them set up in the Atrium.  Because of their extraordinary efforts at the last minute we had enough tables and everything fell into place for the event.  The event was a success for our employees and the community.  Without Brian & Tracy coming to the rescue, things could have been a disaster.  Behind the scenes work for an event like this can be stressful and fun.  But team members pulling together like this is what Conemaugh and its Values are all about.  Both Tracy & Brian did not have to take the extra steps, but they did.  They are committed to Excellence. Every Patient. Every Time.

 

Karen Jenkins – GSNCC

Coworkers nominated Karen.

Karen constantly goes above and beyond in her daily work.  For example, due to health problems, one family member could no longer do his elderly wife’s laundry.  He was afraid to send his wife’s clothing to the laundry because he was worried about items becoming lost or damaged.  Karen volunteered to do his wife’s laundry for him.  This man was extremely thankful for Karen’s compassion and concern. 

We have another patient who has a terminal illness.  He has cravings for fast food.  Karen goes once a week to the fast food restaurant of his choice and brings him back the food he is craving.  She does this with her own money, never expecting to be repaid.

Karen gives her telephone number to all the families and residents and tells them to call her for anything they need.  She strives to provide exceptional care to all.  She constantly demonstrates Excellence. Every Patient (and family!). Every Time.

Bob & Jeannie Phillips – OR 

A coworker nominated Bob & Jeannie.

Bob & Jeannie Phillips work in our OR.  One day while walking to their car after work, they noticed two elderly women walking with canes on the opposite side of Franklin Street.  The women were stepping off of the sidewalk onto the street when one of them fell. Her head hit the street with such force that witnesses said you could hear it hit.  Bob & Jeannie immediately ran to their assistance.  Bob stopped traffic while Jeannie saw to the woman’s immediate needs.  She then used her cell phone to call 911.  Both Bob & Jeannie stayed with the women until an ambulance arrived.  Jeannie gathered the woman’s belongings and gave them to her friend.  Jeannie observed that the friend had a difficult time walking and anticipated that she may need assistance to follow her friend to the ER.  Jeannie talked to the ambulance driver and was able to have them escort the lady to the ER.  Jeannie helped her into the ambulance.  In my opinion, Bob & Jeannie deserve special recognition.  Many people on their way home from work could have just ignored the incident thinking “somebody else” will step up to help.  This is a true example of the compassion shown by our employees at Memorial Medical Center and demonstrates Excellence. Every Patient. Every Time.

QUARTERLY GOLD STAR: 

Elizabeth Tressler – Good Sam 4

A coworker nominated Elizabeth and she received her monthly Gold Star in September 2009.

Elizabeth Tressler is an RN on GS4, Palliative Care.  It takes a very special kind of person to work on this floor.  I would like to share a few of the countless, compassionate acts Elizabeth has done, which reflect her CARING Values!

One patient had a simple request – cherry Chap Stick.  Many people might dismiss this small request, but Elizabeth knows that even the smallest gesture can lift the spirits of a Palliative Care Patient.

A patient received a garden-ripe tomato from a visitor. The patient commented, “Two slices of toasted homemade bread and that tomato would make a perfect sandwich.”  Elizabeth showed up the next day, her day off, with bread in hand.  She made the patient the sandwich and sat awhile with the patient. 

A very young patient on Palliative Care was dying.  He fought every minute for his life.  He was extremely weak and could not hold his head upright near the end.  Elizabeth made him a neck-support pillow. A family was keeping vigil at the beside of their dying mother.  On her day off, she brought subs and fresh fruit to them so they could continue to keep the bedside vigil. A patient’s daughter was leery of leaving her dying mother’s beside for fear her mom would die alone. The patient’s 9-year old granddaughter was there too.  Elizabeth was talking to the girl about school and realized she did not have supplies for school, which started in a few days.  Elizabeth bought the little girl a book bag filled with supplies. An older patient was depressed and had absolutely no appetite.  Elizabeth asked her what food she might eat.  The next day, her day off, Elizabeth showed up with corn-on-the-cob and picnic trimmings. When Elizabeth presented her with the treat the patient said, “Can you believe this?  Who does such a thing and how can I repay your kindness.” Elizabeth does these things every day.  She is completely committed to “Excellence. Every Patient. Every Time.” Thank you cards fill a bulletin board on GS4.  Many of them specifically name Elizabeth and thank her for all the lives she has touched.  We coworkers also want to thank Elizabeth for going above and beyond.  She is a standout example of kindness!

 

September 2009

Elizabeth Tressler – Good Sam 4
A coworker nominated Elizabeth

Elizabeth Tressler is an RN on GS4, Palliative Care.  It takes a very special kind of person to work on this floor.  I would like to share a few of the countless, compassionate acts Elizabeth has done, which reflect her CARING Values

*One patient had a simple request – cherry Chap Stick.  Many people might dismiss this small request, but Elizabeth knows that even the smallest gesture can lift the spirits of a Palliative Care Patient.

*A patient received a garden-ripe tomato from a visitor. The patient commented, “Two slices of toasted homemade bread and that tomato would make a perfect sandwich.”  Elizabeth showed up the next day, her day off, with bread in hand.  She made the patient the sandwich and sat awhile with the patient. 

*A very young patient on Palliative Care was dying.  He fought every minute for his life.  He was extremely weak and could not hold his head upright near the end.  Elizabeth made him a neck-support pillow. 

*A family was keeping vigil at the beside of their dying mother.  On her day off, she brought subs and fresh fruit to them so they could continue to keep the bedside vigil.

*A patient’s daughter was leery of leaving her dying mother’s beside for fear her mom would die alone. The patient’s 9-year old granddaughter was there too.  Elizabeth was talking to the girl about school and realized she did not have supplies for school, which started in a few days.  Elizabeth bought the little girl a book bag filled with supplies.

*An older patient was depressed and had absolutely no appetite.  Elizabeth asked her what food she might eat.  The next day, her day off, Elizabeth showed up with corn-on-the-cob and picnic trimmings.   When Elizabeth presented her with the treat the patient said, “Can you believe this?  Who does such a thing and how can I repay your kindness.”

Elizabeth does these things every day.  She is completely committed to “Excellence. Every Patient. Every Time.”  Thank you cards fill a bulletin board on GS4.  Many of them specifically name Elizabeth and thank her for all the lives she has touched.  We coworkers also want to thank Elizabeth for going above and beyond.  She is a standout example of kindness!

  

Gaynell Prentiss – Patient Access
A patient’s daughter nominated Gaynell

I’m writing to commend you on your staff person, Gaynell Prentiss.   I was out the state babysitting my grandchildren.  My mother had an appointment with her family physician, Dr. Glover.  My mother is sometimes confused and before we went away, we told her to contact another family member for transportation to Dr. Glover’s office.

Some how that day, my mom ended up in front of Memorial Medical Center.  Unknown to us, she did not contact our family member but walked 1.5 miles on a hot, humid day. Gaynell was outside on break at the time and my mom approached her looking for Dr. Glover’s office.  Gaynell was observant enough to realize that my mom was confused so she took her inside to her department.   Gaynell knew that Dr. Glover’s office was on Goucher Street so she called his office.  They confirmed my mother had an appointment to be seen and asked Gaynell if there was any way to have her transported to Dr. Glover’s office.  Gaynell made some telephone calls in an attempt to find my mom transportation.  They were unable to find any transportation so Gaynell called Dr. Glover’s office back.  At this point they had to reschedule the appointment.  My mom was going to take the next bus home but Gaynell was not comfortable after all my mom had been through to let her take a bus downtown and then another bus to Moxham.  Gaynell asked her manager if on her lunch break, she could drive my mom home.  Gaynell got my phone number and she called me to ask if I had any objections to her driving my mom home.  I was so relieved when I spoke to her.  She not only drove her home but she also went in to make sure she was safely settled. 

Gaynell was the angel we needed that day.  She was pleasant, sympathetic and empathetic.  I have the highest praise and respect for her.  Please recognize her!

 

Connie Grunza – Home Health Boswell
A coworker nominated Connie.

We have a patient that we have been seeing on and off for years due to numerous health problems.  The patient had a below the knee amputation and has had a non-healing wound.  She needed to return to the hospital for additional surgery.  Connie noticed that the patient had only worn and old nightgowns to wear while in the hospital.  To brighten her spirits Connie bought her a beautiful new nightgown and a teddy bear.  This small but very kind act showed a lot of compassion to the patient and certainly cheered her up before her surgery.  This is just one example of the many things Connie does on a daily basis to help her patients.  She always puts her patients first and is a shining example of our vision, “Excellence. Every Patient. Every Time.”

 

Lisa Kinsey & Michelle Hershberger – 8 Ashman
A coworker nominated Lisa & Michelle

We recently had a patient on 8 Ashman who had many medical problems and did not respond well to treatment.  All the staff did a great job with him but we would like to recognize 2 staff members who went above and beyond for this patient.  The family decided it was time to withdraw life support on the patient.  They spent Friday and Saturday with the patient but decided they would not come to the hospital on Sunday.  The staff was very concerned and did not want to see this patient die alone.  Lisa & Michelle talked and decided they would not let this patient be alone.  When it was time to remove life support Michelle called Lisa.  Lisa returned to the hospital.  As Michelle administered the sedation that was ordered, Lisa held his hand.  The ventilator was removed and replaced with a trach mask.  Both Lisa and Michelle sat with this patient until he passed away.  He was not alone.  This exemplifies the level of caring and compassion that these two nurses have for their patients.  They both are committed to our vision and values in making sure that every patient is treated with respect and compassion.

 

July 2009

Denny Bobroski, Barb Hull, Chris Bingler and Ryan Smith

Denny Bobroski – Radiology, Lee Campus
A patient’s daughter nominated Denny.

I had to take my Mother to the Lee Campus Radiology Department for a test.  When we were entering the building, my Mom noticed that her nephrology tubes, coming from her kidney, were leaking urine.  The tubes were put in at a Pittsburgh hospital to help with cancer related complications.  We tried to use napkins, as best we could, to wipe up the urine until we could get into the Radiology Department.  When we arrived in x-ray, I explained our dilemma to them and told them we would be unable to keep the appointment and would need to reschedule.  One of the x-ray staff took note of our situation and said she would get somebody to help us.  Thankfully, along came Denny Bobroski!  He had a very calm voice with a reassuring tone.  He assessed my Mom’s condition and told us he would go to his “scavenger cupboard” as he called it.  Dennis shortly returned with the items to fix everything. 

 

Dennis did not have to help us the way he did, but he respected my Mom’s feelings. I can assure you that at many organizations, they would have told us to go back to Pittsburgh to have the problem fixed and then they would have rescheduled the test. He gave my Mom back her dignity while all the time insisting, “It was no trouble at all.”  What started out as a very bad day for us was changed because Dennis went above and beyond our expectations.  Thank you for all you did on this very overwhelming day.

Chris Bingler – Social Services

A coworker nominated Chris.

Chris is always doing more for every one than she ever has to or is required to do.  She does it happily, never expecting special recognition.  We recently had a patient on our unit who was dying.  His family was very poor and lived over 70 miles away.  Paying for gas to drive back and forth to the hospital was a hardship for his wife.  Chris was aware of this family’s situation.  Having her husband in an end-of-life situation was stressful enough for this woman, let alone having the added stress of worrying about how she would get to Johnstown.  Without thinking twice, Chris graciously gave this woman money to fill her gas tank. 

 

Please know that it isn’t the money that warrants Chris receiving this Gold Star.  It is the thought behind it.  Chris cared enough to make sure this husband and wife could spend their last moments together.  Chris has a vision of not only the patient, but the patient’s family too.  Thank you Chris for living our CARING values!

 

  

Barb Hull – John P. Murtha Neuroscience and Pain Institute
Coworkers nominated Barb.

 

Barb Hull is a person who consistently lives the vision and values of the Conemaugh Health System.  Our list would be a mile long if we detailed every kind act Barb did for a patient or coworker. She does it all with a cheerful disposition and the utmost respect for those she encounters. Here are just some of the reasons we think Barb is deserving of a Gold Star:

 

Many of the patients coming to our building are very sick.  With summer here, Barb thought it would be very welcoming and nice for our patients if we had some beautiful flowers at our entrance.  On her day off, Saturday, Barb acquired flowers, gathered her gardening tools and came to our building to plant flowers.  She gave special attention to the project and the results are beautiful.  Not only do the patients and families enjoy the beauty, but Barb’s coworkers also are enjoying her efforts.

 

Many times patients come to the East Hills building looking for departments that in fact are at the Main Campus.  Many times the patients/families are well aware of how to get to the Main Campus.  Unfortunately, other times we have people coming from a distance and they are not familiar with our hospital.  In those instances, Barb will volunteer to take her car and drive to the main campus with the patient following her in his/her car.  This is above and beyond the call of duty but Barb believes in our value, “Always put the patient first.”

On another instance, a patient’s car battery died.  The patient could have called a garage or family member to help, but Barb insisted on helping out.  In pouring down rain, Barb went to her car and drove it to the patient parking lot.  She hooked up jumper cables and got the patient’s car running.  After many expressions of “grateful thanks” from the patient, she was on her way home in 15 minutes time.

 

The Quarterly Award goes to May Gold Star recipient, Ryan Smith – Food & Nutrition
A patient’s family member nominated Ryan.

 

I live in Ohio and I was in Pennsylvania to visit my mother-in-law who was a patient at your hospital.  She was very ill.  She refused to eat and had not eaten in days.  After much coaxing, I convinced her to try a milkshake.  It was 7:45 p.m. and I went to the CrossRoads Café to buy a strawberry milkshake.  There were no milkshakes, only ice cream bars that I knew she could not eat.  I left the Café and found myself lost in the tunnel heading back over to the GSMC building.  I must have looked distraught and upset because a gentleman I passed in the hall said, “Can I help you find your way miss?”  He told me worked at the hospital. I was confused because he was wearing workout clothing.  I told him that my Mom was not eating and I was looking for somewhere to buy her a milkshake.  He responded, “You are in luck because I’m the chef here and I would be happy to make your mother a milkshake.”  I was so impressed with his attitude.  His first name was Ryan.  He was a jolly man with a great smile and beautiful blue eyes.  He made me the milkshake in the kitchen and showed me back to my mother’s room in the GSMC building.  I was so impressed with Ryan that I told the evening nurse and she gave me this Gold Star form to complete.  After meeting your chef Ryan, I truly believe your ads - Excellence. Every Patient. Every Time. 

May 2009

(Left to right) Tammy Koontz , Brenda Gentile and Ryan Smith

Tammy Koontz – Bedford Home Health
A coworker nominated Tammy. 

Tammy is one of the most dedicated employees we know.  Tammy is always doing extra things and putting the patient first. For example, in January Tammy was not on call so she did an “evening open” because the patient requested Tammy.  When Tammy went for the visit, she took the patient dinner.  Another time, Tammy was doing a visit on a VAC patient.  The patient’s driveway is approximately one-quarter of a mile long and very steep. It was not plowed.  Tammy could not get her 4-wheel drive vehicle up the driveway, so she trudged through the snow, up the hill in order to take care of the patient.  

Tammy was visiting another patient in January.  This patient is a widow with no family and she lives on a small fixed income.  The patient has many health problems.  Tammy discovered that the patient had only a small amount of milk and two slices of bread in her home.  There were no canned foods or frozen foods.  The patient told Tammy that her electric bill had taken all of her money.  Her apartment is heated with electric heat and although she kept her thermostat on a very low setting, her bill was such that she had no money left for food.  She told Tammy that in one week she would have some money coming in.  Tammy went to the grocery store and bought the patient a week’s worth of groceries. Tammy helps us accomplish our vision of “Excellence. Every Patient. Every Time.”

Brenda Gentile – GS4
A coworker nominated Brenda. 

I truly believe Brenda is the most caring, compassionate person I know. Brenda not only shows compassion to her patients, but to their families too.  When one of our patients was dying, Brenda wanted to make sure somebody else would be there with his wife.  After Brenda’s shifts were over, she would stay on her own time to be with his wife, just in case the time came.  She did not want her to be alone.  She even came in on her days off to sit with his wife, again, just in case the time came.  She even bought food and gave it to the wife.  She wanted to make sure she ate to keep her strength up. 

Brenda is an asset to our floor, caring for her patients, families and her coworkers.   She is always cooking us food or bringing in gifts for our birthdays.  When she sees we are having a bad day, she is always there with a kind word and a hug.  Brenda never expects anything in return.  She does these kind acts because she truly embodies our Caring Values and Commitments to Excellence.

Ryan Smith – Food & Nutrition
A patient’s family member nominated Ryan.

I live in Ohio and I was in Pennsylvania to visit my mother-in-law who was a patient at your hospital.  She was very ill.  She refused to eat and had not eaten in days.  After much coaxing, I convinced her to try a milkshake.  It was 7:45 p.m. and I went to the CrossRoads Café to buy a strawberry milkshake.  There were no milkshakes, only ice cream bars that I knew she could not eat.  I left the Café and found myself lost in the tunnel heading back over to the GSMC building.  I must have looked distraught and upset because a gentleman I passed in the hall said, “Can I help you find your way miss?”  He told me worked at the hospital. I was confused because he was wearing workout clothing.  I told him that my Mom was not eating and I was looking for somewhere to buy her a milkshake.  He responded, “You are in luck because I’m the chef here and I would be happy to make your mother a milkshake.”  I was so impressed with his attitude.  His first name was Ryan.  He was a jolly man with a great smile and beautiful blue eyes.  He made me the milkshake in the kitchen and showed me back to my mother’s room in the GSMC building.  I was so impressed with Ryan that I told the evening nurse and she gave me this Gold Star form to complete.  After meeting your chef Ryan, I truly believe your ads  - Excellence. Every Patient. Every Time. 

March 2009

Louise Danielli, left, Edward Pfeil and Wenche Bonini.
Not pictured, Dave Kaiser

Wenche Bonini – FMC
A coworker nominated Wenche.    

    

Wenche Bonini oversees the Case Management of over 70 consumers eligible for services through the federal Ryan White Grant.  This is an AIDS Service Organization at the Lee Campus.  The program has grown immensely since she took over three years ago.  She is always willing to “go the extra mile” for her customers.   Her kindness was clearly made apparent on Christmas Day.  A patient with many chronic health problems, including metastatic cancer, was hospitalized several days before Christmas.  He was discharged on December 23rd.  Typically, a patient would be thrilled to go home for Christmas, but this patient said he was not excited about going home because he would be alone for the holidays.  He said family would be out of town and he would not even have a meal.  On Christmas Day, Wenche took a full holiday meal to this patient and spent some time with him so he would not be alone.  Even though it meant taking time away from her own family, Wenche did not want this patient to be lonely on Christmas Day.  Wenche truly exemplifies our CARING values.  She showed compassion and respect and clearly put the patient’s needs above her own.  

 

Louise Danielli  - Patient Access
A patient nominated Louise.

Louise Danielli of the admission staff went above and beyond to help my wife and me.  My wife is handicapped and was waiting for me on the ramp.  Louise went out to my wife’s car to tell her that they would be taking me to the Good Sam part of your hospital.  My wife had no idea how to get to Good Sam.  Since she is handicapped and the weather was very bad that day, I was worried about her.  Louise explained where Good Sam was located.  She told her there was a circular driveway near the entrance.  She told my wife to look for it.  Louise also told my wife that she would walk down to the Good Sam entrance.  She told her to watch for her because she would be outside waving her arms.  My wife drove towards the area and sure enough, Louise was out there waving her arms.  Louise saw to it that my wife could park in the circle.  This was a blessing because she cannot walk very far.  We did not have to worry about her falling in the inclement weather.  Never before has anybody done anything so kind or gone to such great lengths to help us.  Louise is a saint.   Although this may sound like a small thing to do, it meant the world to us.  Thank you for having such a caring employee.

 

Dave Kaiser – Respiratory
A coworker nominated Dave.

Dave Kaiser, an employee in Respiratory, works one day a month for the ALS Clinic in East Hills.  He is well known and loved by all the patients and their families.  Officially, Dave’s job should stop there, but he takes it one step further.  On Dave’s own time, he attends the ALS support group meetings.  It is evident that his presence makes a difference.  He comes to the group to provide support and advice to patients and their families.  This shows a sincere caring commitment.  His compassion and willingness to provide information on respiratory needs for these very sick patients is a wonderful example of his dedication to his profession and to his patients He also volunteers his time in fundraising events for ALS and very effectively represents the ALS clinic at conferences. It is obvious that this is more than a job to Dave.  He always puts the patient first and that is evident in that he gives his time and talent to help ALS patients and their families. 

 

Edward Pfeil – ICU
A patient’s family nominated Ed.

My brother died while a patient in ICU.  There were many wonderful people who took care of us, but we don’t know how we could have gotten through without your nurse, Ed.  He was with us when we made the decision to remove life support.  Step by step, he explained what to expect through this ordeal.  He made himself available to answer any and all of our questions.  He kept very close after he administered the medication to make my brother comfortable in the time leading up to his death.  After my brother passed away, Ed took care of my brother and then gave each of our female family members a hug and shook hands with each male in the family.  He offered us his sincere condolences.  Sensing we were finding it difficult to leave, Ed did not rush us.  He was patient and continued to answer our many questions. We felt that Ed genuinely cared for our brother and he truly showed compassion to the family and what we were going through.  This was greatly appreciated.  I have never witnessed such care, concern and compassion from a healthcare provider. 

 

Our Quarterly Gold Star recipient is Patty Ammerman from Philipsburg Home Health.  Patty received her Gold Star in November.   

Patty Ammerman – HH Philipsburg
A patient’s wife nominated Patty.

The patient’s wife wrote:  Patty Ammerman goes beyond the call of duty.  She comes to my house on her own time to help me take care of my husband.  My husband is paralyzed from the waist down.  He needs around the clock care and attention.  I only take a break one time a month when I go visit my daughter.  During that time, Patty has volunteered to stop by the house on her own time and attend to my husband’s personal care needs.  Patty is such a kind person.  I know of an elderly neighbor that she occasionally checks on – again, on her own time.  She does not just care about people; she has a soft spot for animals too.  She has taken in many abandoned and ill animals that nobody else wanted to care for or provide a safe environment.  I could go on and on about Patty.  She is a “star” in my eyes.

A coworker also nominated Patty.

Patty has a long history of going above and beyond for her patients.  She had an extremely obese patient who needed to get to a facility to have weight loss surgery.  When all other measures failed, Patty contacted the Pentagon and arranged for a Shanook helicopter to pick him up and airlift him to the facility.  Most recently she took a Type I diabetic under her wings.  He is in his 20’s and was having family difficulties.  She arranged for him to live in a men’s shelter, obtain his medications and she even got her husband to run some errands for the patient.  She battled MA to get an Insulin pump approved for him.  Even after discharge she will stop in to check on patients who have no one else to turn to for support, advice or just to have a visit from someone who cares.  I have seen Patty exhausted to tears but she continues to spend as much time with patients as possible.  She will lend emotional support into the afternoon even if it means doing her paperwork at night.  Writing this I become tearful just thinking about how much Patty cares for her patients.  They always come first.  Patty’s CARING behaviors inspire me to be a better nurse and a better person.

    

November 2008

Gloria Yanko – Facilities
Andy Gelles – Facilities
Chris Smith – GS4
Patty Ammerman – HH Philipsburg (not present for photo)
Lindy Stossel – Women’s Services

Gloria Yanko – Facilities
Andy Gelles – Facilities
A coworker nominated Gloria & Andy as a result of feedback from a patient’s family.

Facilities received a call asking if a mirror could be installed in a patient room.  The patient was severely hurt following an accident and was immobilized on her back. This immobilization was expected to last an extended period of time.  The family and physician hoped that by installing some mirrors, it might be possible for the patient to see the television and hopefully that would lift her spirits.

Lead mechanic Andy Gelles responded to the call.  He looked over the situation and did not feel there was a safe way to mount a mirror or a television over the patient’s bed.  Andy spoke to the family and expressed his safety concerns but assured them he would go back to the Facilities department and brainstorm a solution. 

Andy discussed the situation with Gloria Yanko from the Resource Center.  She told Andy when she previously worked in CSR, she heard about a special set of glasses called “prism glasses”.  They allow a person to lie flat on their back and read or watch television.  Gloria called CSR only to find out the item was no longer a stock item.

Gloria then did an extensive Internet search and she found the glasses.  She ordered them overnight delivery.  In the mean time, Andy worked with our local television vendor.  He was able to come up with a way to securely mount a portable television on an overnight stand.  They also installed a separate cable connection.  Andy wheeled the mounted television into the patient’s room and showed her and her family a printout of the glasses and explained how they would work.    Prior to noon the next day, the glasses arrived.  They delivered them to the patient.  A day after the family placed the call, the patient was able to watch television! 

We want to recognize Andy and Gloria for living our CARING values.  They devoted time to innovatively solving this problem and of course, they “put the patient first”!  The patient and her family were extremely grateful to the time Andy and Gloria put in to making her difficult stay more comfortable.

 

Chris Smith – GS4
A coworker nominated Chris.

The staff on GS4 is extremely grateful to Chris Smith.  Chris was aware that we are often looking for walkers to walk our patients.  With her own money, Chris purchased and donated four new, wheeled walkers to the Palliative Care Unit.  Chris’ husband assembled the walkers and even etched “GS-4” on them.   Chris definitely put the patient first by her generous donation to our unit.  We think it was wonderful of her and her husband!

 

Patty Ammerman – HH Philipsburg
A patient’s wife nominated Patty and a co-worker nominated Patty.

The patient’s wife wrote:  Patty Ammerman goes beyond the call of duty.  She comes to my house on her own time to help me take care of my husband.  My husband is paralyzed from the waist down.  He needs around the clock care and attention.  I only take a break one time a month when I go visit my daughter.  During that time, Patty has volunteered to stop by the house on her own time and attend to my husband’s personal care needs.  Patty is such a kind person.  I know of an elderly neighbor that she occasionally checks on – again, on her own time.  She does not just care about people, she has a soft spot for animals too.  She has taken in many abandoned and ill animals that nobody else wanted to care for or provide a safe environment.  I could go on and on about Patty.  She is a “star” in my eyes.

A coworker also nominated Patty:  Patty has a long history of going above and beyond for her patients.  She had an extremely obese patient who needed to get to a facility to have weight loss surgery.  When all other measures failed, Patty contacted the Pentagon and arranged for a Shanook helicopter to pick him up and airlift him to the facility.  Most recently she took a Type I diabetic under her wings.  He is in his 20’s and was having family difficulties.  She arranged for him to live in a men’s shelter, obtain his medications and she even got her husband to run some errands for the patient.  She battled MA to get an Insulin pump approved for him.  Even after discharge she will stop in to check on patients who have no one else to turn to for support, advice or just to have a visit from someone who cares.  I have seen Patty exhausted to tears but she continues to spend as much time with patients as possible.  She will lend emotional support into the afternoon even if it means doing her paperwork at night.  Writing this I become tearful just thinking about how much Patty cares for her patients.  They always come first.  Patty’s CARING behaviors inspire me to be a better nurse and a better person. 

 

Lindy Stossel – Women’s Services
Peggy Tiffany’s family nominated Lindy. Peggy’s name is being used with permission from Peggy’s family.

Our wife and mother Peggy Tiffany was a patient on Women’s Services.  While she was there Lindy Stossel was a shining star.  Lindy went above and beyond the call of duty while caring for Peggy.  During a few difficult nights when Peggy was in Lindy’s care, Peggy commented in the morning that Lindy was a true angel and went out of her way to help.  Peggy made many comments on how she did not know what she would have done without Lindy.  Knowing Peggy’s commitment to excellence, her comments about Lindy truly showed our family how very special Lindy’s behaviors were.  The night before Peggy passed away, Lindy cared for her.  Knowing that Peggy was scared and not completely aware of her surroundings at that point, Lindy sat with her and comforted her throughout the night.  Lindy explained the situation to us early the next morning.  Our family was so touched by this gesture and act of kindness.  It was comforting to know that when we weren’t able to be there, Lindy was there to help Peggy.  We know Lindy was very special to Peggy and was her nursing angel.  When Lindy would walk into the room, Peggy would perk up just knowing she was there.  She truly is an advocate for the CARING values of the hospital.  She is committed to excellence, every patient, every time.  We ask that Lindy be recognized with a Gold Star for her commitment to patient care and her ability to touch a patient’s life. 

September 2008

September 2008

Noah Ribaric - Food & Nutrition
Ryan Smith - Food & Nutrition
Nancy Williams - ECD
Mary Claire Miller - Lab
Darlene Howrylak -Lab
Jeanne Fleck - Wound Healing Center
Rose Szczur - ASU/PACU
Sheri Mehalco - ASU/PACU
Diana Price - Infusion Lab
Judy Fyock - GS5
Dale Makin - DART
Kathleen Storer - Case Management

Noah is very deserving of a Gold Star.  He exemplifies the hospital Standards of Performance, Vision and Values.  On four separate times, patients have commented about Noah on the Press Ganey Patient Satisfaction Survey.  In respect of his co-workers, Noah happily volunteers to come in on his days or weekends off to help with call-offs.  He has even rescheduled vacation time to accommodate his co-workers schedules.  He always has a smile on his face. 

On 8/13 the census was very high and we were also serving the residents from Golden Living.  Employee morale was down.  Noah wanted to do something to boost his co-workers’ spirits, so when he finished his shift, he went and bought scratch off lottery tickets for each employee that worked in the room service program that day.  Noah’s co-workers were thrilled.  They were all commenting about how special it was of Noah to use his time/money to make their day.  They were all eager to scratch off their tickets.  One employee even won some money. 

 

Ryan Smith – Food & Nutrition
A co-worker nominated Ryan.

 Ryan Smith is wonderful employee and manager.  Ryan often receives WOWs from peers and co-workers for living the CARING values of Memorial Medical Center.  Recently Ryan redeemed a large number of WOWs for Sheetz MTO tickets.  Ryan has been working with his staff to redesign Room Service.  Their concentrated efforts have resulted in drastically improved patient satisfaction scores.  Ryan wanted to personally thank his staff for their hard work and dedication.  Ryan wrote personal thank you notes to his staff and put his MTO tickets in each thank you note. Ryan’s staff felt very appreciated by this gesture.

 

Nancy Williams – ECD
A co-worker nominated Nancy.

Environmental at Lee Campus has a wonderful, caring individual  - Nancy Williams.  Nancy was hospitalized for two days.  On the day she was discharged, she went home and planned a welcome for the staff of Select Specialty who had just moved to the Lee Campus.  On her own time and with her own money, she prepared a spaghetti luncheon for the entire staff of Select Specialty.  The staff was overwhelmed with her kindness and enjoyed the spaghetti along with the warm welcome.  Nancy is very proud of her campus and was happy to welcome the Select staff.  This really represents our CARING values.  She respects others, has a great attitude and displayed innovation with this wonderful idea.  Thanks Nancy!

 

Mary Claire Miller – Laboratory
Darlene Howrylak – Laboratory
Claire & Darlene’s coworkers nominated them.

On behalf of the Laboratory, we would like to nominate Mary Claire Miller and Darlene Howrylak for Gold Stars.  Darlene & Claire heard about the plight of a coworker through an article in the Tribune Democrat.  Their coworker’s daughter has a life threatening condition that requires treatment and care at Children’s Hospital in Tennessee.  Everybody in Lab wanted to help in some way, but they were not sure what to do.  Darlene and Claire came to the rescue and organized a fund drive.  Through Darlene and Claire’s CARING efforts and commitment to a coworker, a total of $1,590 was collected for the family.  The family would use the money to help with travel, hotel, food, babysitting, etc.  Although many of us contributed money, it was Darlene & Claire’s contribution of not only money, but also valuable time that made this donation possible. 

 

Jeanne Fleck – Wound Healing Center
A co-worker nominated Jeanne.

Jeanne often does many nice things and is a definite asset to our department.  We have a homebound patient that has a passion for all things Pittsburgh Steeler.  She is especially enamored by their quarterback, Ben Roethlisberger.  As a special surprise for this patient, Jeanne purchased a picture of Ben Roethlisberger.  She sent the picture to the Steeler organization, along with a long letter explaining the situation.  She asked for Ben’s autograph on the picture.  Her request was granted and the autographed picture came back.  Jeanne bought a frame for the picture and was going to give it to the patient as a “discharge gift”.  Shortly before being discharged, the patient was stricken with another illness (not related to her wound) and was hospitalized and had to undergo surgery.  She was then sent to a long-term care facility for recuperation.  When the patient did return to the Wound Healing Center for treatment, she was depressed from her ordeal.  Little did she know the surprise Jeanne had waiting for her.  Jeanne gave her the autographed picture of Ben.  The patient was initially shocked, trying to decide how Jeanne accomplished this.  She was thrilled.  She told me that the picture is her “most prized possession” and she keeps it by her beside.  She told me that Jeanne is her “angel”.  Thank you to Jeanne for living our Conemaugh CARING values.  This is typical for Jeanne who always puts our patients first.

 

Rose Szczur, Diana Price, Chris Christensen, Sheri Mehalco – ASU/PACU
A co-worker nominated these employees.

On November 26, 2007 I received news that I had a form of leukemia.  The next day with family and friends at my side, I was at West Penn Hospital in Pittsburgh.  I was able to return home the same day and start some treatments while the process started for a stem cell transplant.  Three months later in February, they found a donor.  Within a month I was back at West Penn starting the process.  The protocol was for me to be in the hospital for 7 days and on the 7^th day I would receive the transplant.  I was discharged on the same day to an apartment across the street from the hospital, where I would have to stay for a minimum of 30 days.  Obviously, I couldn’t come home because Johnstown was too far.  I could not be more than 30 minutes from West Penn.  I had to report to the hospital daily for blood work and medication.  I also had to have someone with me at all times, 24/7.  This is where the real story begins. My family had to take care of things for me at home so my co-workers came to my rescue.  Rose Szczur coordinated everything.  She compiled a list of my “buddies” who volunteered to come to Pittsburgh and stay with me.  She was also “on call” in case someone could not come down.  These ladies used their own PTO time to be with me.  In addition to the employees mentioned here, three other employees who are now retired stayed with me.  They are Dorothy Belz, Emma Saula and Judy Schmulz.  These co-workers went above and beyond for me.  This is what a true Conemaugh employee is all about – exemplifying CARING values and showing compassion to co-workers.  I would like to see these ladies recognized so everybody knows what kind of employees we have working at Memorial Medical Center.   Thank you!

 

Judy Fyock – GS5
A co-worker nominated Judy.

Recently we had a discharged patient.  Her husband was supposed to pick her up but circumstances made that impossible.  The patient did not know what she was going to do.  Judy learned of her plight and true to Judy’s compassionate behavior said she would be more than happy to take the patient safely home.  After Judy’s shift she carefully transported the patient.  This is so typical of Judy’s CARING demeanor.  She always has a great attitude and is never afraid to help her co-workers, patients and families – wherever and however she can. 

 

Dale Makin – DART
Ron Springer, Director of Cambria County Emergency Management and a coworker nominated Dale.

On behalf of Cambria County Emergency Management, I want to express by sincere thanks to Conemaugh Memorial Medical Center for the assistance provided during the evacuation of the Golden Living Center in Richland Township.  Although many people had a role in this operation, no one individual had a larger role or performed better in meeting expectations of the situation than Dale Makin.  Dale should be commended for his on-the-scene assistance.   Dale was tasked the role of EMS Transportation Coordinator at the temporary resident-holding site.  Not only did Dale perform that role, but he also assisted County EMA and Beverly Healthcare staff in coordinating resident placement. 

Because of Dale’s past experience as fire chief, the job as incident commander became second nature.  Dale spent several hours past his end of shift to complete his task and he made sure that all 93 patients were properly cared for and placed in a safe environment.  Dale returned to the hospital for a post-critique session and finally left the hospital at 3:30 p.m., only to return for night shift at 11 p.m.  Dale’s dedication to the pre-hospital department and the hospital shined through with his efforts.  Dale always puts the patient first. He is very deserving of a Gold Star.

 

Kathleen Storer – Case Management
A family nominated Kathleen.

My wife and I recently were blessed with being able to adopt a beautiful baby boy through Memorial Medical Center in Johnstown.  We are from Pittsburgh.  I want you to know that without your special employee, Kathleen Storer, this successful adoption would not have taken place.    Kathleen’s professionalism and social worker skills, combined with an extremely caring heart, took a very difficult situation and made it a life-changing event.

Here are the things Kathleen did for us.  I’m sure many of the things are part of her job, but many were not.

• She initially met with the 17 year old birthmother and assisted her in getting prenatal care.
• She arranged and facilitated a meeting between the birthmother, our adoption agency and my wife and I.
• During the delivery weekend, Kathleen skillfully kept the birthmother’s family and us separated.  There were some difficult family members but Kathleen’s social work training took control of the situation and she was able to diffuse a possibly volatile situation and keep things under control in OB.
• Here is where Kathleen did something that you just don’t see anymore in society.  She came to the hospital at 3 p.m. on her day off – Sunday.  She stayed with us until our son was born after 10 p.m. When we first got to see our son, she cried with us.  She did this out of the goodness of her own heart.  She allowed us to bond with our son by arranging for us to use an unoccupied room in OB. 

My wife and I believe that this adoption was God’s gift to us and we also believe that Kathleen was God’s handmaiden through all of this.  We sincerely hope that you realize just how special of a person you have representing your hospital and how well she does her work, which is obviously a labor of love.  We live in a pretty impersonal society but Kathleen makes it just a bit nicer.

 

QUARTERLY GOLD STAR:

Rose Szczur, Diana Price, Chris Christensen, Sheri Mehalco – ASU/PACU
A co-worker nominated these employees.