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2013 Gold Star Winners
 
 
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2013

September 2013

Gold Star Ad Sept 2013

QUARTERLY GOLD STAR
Our quarterly gold star goes to July monthly winner, Heather Reasbeck. Heather’s story is below. 
 

Delores Yurasek – Cardiac Rehab
A group of patients nominated Delores
Delores follows your values 100%. We are always greeted with a cheerful remark. She always has birthday and anniversary cards for every patient. During holiday months Delores decorates and has trivia games. Twice a year she does something special for the veterans. At Halloween Dee dresses up and she encourages us to dress up too. Dee organizes dressing in colors to support Breast Cancer Awareness, Heart Health Month or just wearing black and gold for the Steelers. She always inquires about our loved ones and when we suffer a loss, she sends sympathy cards, visits funeral homes and even goes to funerals. When Dee isn’t here she is missed! We all love Dee. There are other hospitals that would be closer to us but the care and love that is in this department is tops. Also the nurses give their all to us. They really take special care above and beyond. This is the reason we stay here.

July 2013

Gold Star Ad July 2013

Heather Reasbeck – Pharmacy
An employee nominated Heather.

"I would like to nominate Heather Reasbeck for her actions on Memorial Day weekend. I am the pharmacist in medical oncology and routinely FEDEX our patient's prescriptions to the homes for next day delivery. I sent a medication to one of my patients on 5/23/13 for next day delivery on 5/24/13. This medication was needed for the patient to start a chemo cycle on 5/25/13. Despite the fact that the patient and his wife were home all day Friday, FEDEX claimed they tried to deliver the package on Friday morning, but nobody was home. Being a holiday, the next delivery date would not have been until 5/28/13. When the medication did not arrive at the patient's home by 5pm on Friday, his wife called my office and left two messages as to where the medication was and why was it not delivered on Friday as planned. By the time she called the office, we were closed. On Saturday 5/25/13 the wife called the Memorial Medical Center inpatient pharmacy and explained the above circumstances. Heather Reasbeck, a pharmacy technician, was asked to try to rectify and intervene as the patient needed to start his medication Saturday to stay on schedule. Heather called my colleague Sierra Hogue at home to get some advice on how to proceed with a solution, as I was out of town for the holiday weekend. Heather got the keys to the oncology clinic and found the tracking # from FEDEX. Being a holiday, Heather called the FEDEX main office in Richland and explained the urgency of the situation to a supervisor at FEDEX. Heather coordinated with FEDEX and with the patient that it would be okay for FEDEX to release the package to Heather. This alone took a lot of work and time. Heather was concerned that the elderly couple, who were not from the immediate Johnstown area, would not be able to drive themselves or find the facility in Richland so she drove her own car to Richland and got the package from FEDEX. She then drove to Jerome to meet the patient's wife who herself had to drive 30 minutes to Jerome to meet Heather. Heather delivered the medication directly to a very happy and grateful patient's wife. This act of compassion on Heather's part greatly exemplifies the Conemaugh Health System’s dedication to CARING and excellence – Excellence. Every patient. Every time. Heather went above and beyond what most others in her situation would have done. Heather turned a very bad situation into a good and positive outcome for our patient and he was very grateful. Even though she did not have to, Heather took it upon herself to rectify the delivery problem. Thank you Heather! I truly believe she deserves a Gold Star for her efforts."

Laurie Seifert – 8 Ashman
Employees nominated Laurie.

"On Father’s Day Laurie Seifert went above and beyond to show compassion to the husband of one of her patients. The patient was in the hospital and very sick. The patient’s husband had been at the hospital non-stop, spending time with his sick wife. His concern and dedication to his sick wife was heartwarming. Their children and grandchildren were not close enough to visit him for Father’s Day so Laurie presented him with three mugs, each filled with candy. She told him that one mug was from his children, one mug from his grandchildren and she gave a 3rd mug (A Steeler Mug) to his wife so she had something to give her husband for Father’s Day. We believe Laurie is deserving of a Gold Star because she showed great compassion to this elderly gentleman. When Laurie talked of this patient and his wife, she had tears in her eyes. She did a very kind deed that made a huge impact on the patient and her husband. We all hope that if we ever have to be a patient Laurie will be our nurse!" 
 

May 2013

Gold Star Ad June 2013

Daphne Moot – New Visions
A coworker and a patient nominated Daphne.

"Recently one of our coworkers was diagnosed with a serious illness. Daphne was scheduled for vacation and knew that this employee had an appointment to discuss her treatment options. Although on vacation, Daphne volunteered to pick up the employee and take her to the appointment so she could provide some moral support. She also came up with an idea to purchase an assortment of books, puzzles, a large bag, gum, etc. for the employee to take with her to treatments. This is very typical of Daphne. She is a very compassionate person and she always puts her patients and coworkers first. We feel honored to have Daphne as our coworker."

A New Visions patient wrote: "I really miss your classes. Nobody else has your personality. You are great for your job. I have now regained my sanity. God gets all the glory first but you get some too. You have been wonderful. You cared. You never criticized, but encouraged. You lifted me up when I was down. You made time for me when I needed time. At the end I did feel like I was ready to do this on my own. Things are working out. I am grateful and I THANK you!"

Another coworker wrote: "We had a former patient who Daphne helped out. He was a Vietnam veteran and had alienated his family when he was in his addiction. Although the patient had been discharged, every Friday he came in and Daphne used her lunch time to sit and talk with him. She was the only person he could talk to. He has since passed away but Daphne’s expression of compassion and respect for this patient was powerful."


QUARTERLY GOLD STAR WINNER
Lindsey Stewart - 9 Ashman
A coworker nominated Lindsey. She received her Gold Star in January.

Steward,Lindsey_2013

"We had a young trauma patient on 9 Ashman who had been severely injured in a car accident resulting in paraplegia. Lindsey Stewart primarily cared for this young girl during her hospitalization. The trauma of learning she would not walk again hit her and her family very hard and Lindsey was there throughout most of their ordeal, delivering excellent care and compassion and never-ending support to them. The patient expressed that she wasn’t happy with the way her feet looked. Lindsey brought in some bright green nail polish and took the time out of her shift to paint the girl’s toenails. When she was done, the patient asked if she could paint Lindsey’s fingernails because she was bored and wanted something to do. Lindsey sat down and let her paint her fingernails the same shade of green nail polish. This brought some smiles to the girl and helped her get her mind off of her situation, even just for a little while. Lindsey also came in for staff education one day when she was off and brought her one-year old son with her. She took him in to see our patient and visit. This really brightened the patient’s day. Lindsey’s display of compassion and putting the patient first was very evident. She managed to balance her work so she could find time to put a smile on the patient’s face. She truly exemplifies what our CARING Values stand for."

GoldStar_March2013 
Lewis Freeman – Parking Services

A coworker nominated Lewis.

I would like to nominate Lewis Freeman for a Gold Star. Lewis has worked at the ER Valet area for about two years. Lewis consistently demonstrates our CARING Values, always treating our patients, visitors and employees with kindness and compassion. Lewis always has a smile on his face and a kind word for everyone he encounters. He exemplifies our value of a Great Attitude.

In Lewis’ role, he meets many patients and when he hears of their difficulties, he is moved to help in some way, often saying “I remember when I was in your shoes”. We frequently get calls from patients expressing their gratitude for small acts of kindness given to them by Lewis. They are always in disbelief that a stranger could be so generous to them.

Here are a few of the things Lewis has done:
- One of our patients had a baby and was struggling. Lewis got the family two cases of formula.
- He knew of a patient and family with six children that needed clothing. Lewis and his wife obtained clothing for the family and gave it to them.
- Often patients who are on a very limited budget will ask the valets not to drive their cars to parking lots too far away because the cost of gas is so high. Lewis has been known to let $5 for these patients to help them out.

Lewis has touched so many of our patients and he truly deserves a Gold Star. Lewis embodies our Values and our vision – Excellence. Every Patient. Every Time.

January 2013

GoldStar_Jan2013

Lindsey Stewart – 9 Ashman
A coworker nominated Lindsey.

"We had a young trauma patient on 9 Ashman who had been severely injured in a car accident resulting in paraplegia. Lindsey Stewart primarily cared for this young girl during her hospitalization. The trauma of learning she would not walk again hit her and her family very hard and Lindsey was there throughout most of their ordeal, delivering excellent care and compassion and never-ending support to them. The patient expressed that she wasn’t happy with the way her feet looked. Lindsey brought in some bright green nail polish and took the time out of her shift to paint the girl’s toenails. When she was done, the patient asked if she could paint Lindsey’s fingernails because she was bored and wanted something to do. Lindsey sat down and let her paint her fingernails the same shade of green nail polish. This brought some smiles to the girl and helped her get her mind off of her situation, even just for a little while. Lindsey also came in for staff education one day when she was off and brought her one-year old son with her. She took him in to see our patient and visit. This really brightened the patient’s day. Lindsey’s display of compassion and putting the patient first was very evident. She managed to balance her work so she could find time to put a smile on the patient’s face. She truly exemplifies what our CARING Values stand for."

Aaron Maldet – Food & Nutrition
A patient’s daughter-in-law nominated Aaron.

"Recently the daughter-in-law of a patient called the hospital to share an experience she had while at the hospital. The woman related that right before Christmas her mother-in-law was admitted to the hospital. The woman came down to be with her. On leaving the hospital she stopped to buy a garage token in one of the dispensing machines. She mistakenly thought the tokens were only $1 (they are $2). She put her dollar in the machine and when no coin dispensed, she assumed the machine took her money. She then walked up the hallway and found a 2nd token machine. Again she put the $1 in and again no token was dispensed. Looking perplexed, an employee stopped to ask her what was wrong. She was relaying her story and the employee told her that the tokens cost $2, not $1. The woman said she didn’t know what to do as she had just used her last dollar bills. During this exchange, Aaron Maldet was pushing a dietary cart past and he overheard her dilemma. Aaron opened up his wallet and handed her $2. He told her to use it buy her tokens. She thanked him and asked him how she could find him to repay the $2. He told her, “not to worry – Merry Christmas”. As this lady shared her story, her voice was choked as she expressed her gratitude. Although Aaron’s kind gesture was simple, it meant so much to her. Aaron’s compassion for her situation made a huge impact on this woman. Thank you, Aaron, for living our CARING Values."